Shipping & Returns
Every Etherfolk product is made to order. Production begins soon after purchase, and each item is prepared through a professional print and fulfillment partner selected according to the product and delivery destination.
Because different products may be produced at different facilities, items from the same order may arrive separately and on different days.
Production Times
Most orders enter production within 24 hours.
Production time varies by product, but most items are prepared within 2–7 business days before shipment. Delivery time begins once production is complete.
Estimated delivery dates are provided at checkout where available. These dates are estimates rather than guarantees and may be affected by production volume, carrier delays, customs processing, severe weather, or an incomplete delivery address.
Shipping Charges
Shipping charges are calculated and displayed at checkout before payment is submitted.
Standard shipping is free for orders delivered within the United States.
International customers may be responsible for customs duties, import taxes, handling charges, or other fees imposed by the destination country. These charges are not collected by Etherfolk and are not included in the order total unless stated otherwise at checkout.
Separate Shipments
Products within the same order may be made at different facilities.
For this reason, an order containing more than one item may arrive in separate packages, on different dates, and with separate tracking numbers. A partial delivery does not necessarily mean that the remaining items are missing.
Order Tracking
Tracking information is sent by email once an item has shipped.
When an order is divided into separate shipments, each package may receive its own tracking number. Tracking updates can take up to 48 hours to appear after a shipping label is created.
If tracking has not updated for an extended period, or an order appears to be delayed beyond the estimated delivery window, contact connect@etherfolk.org with your order number.
Cancellations and Changes
Because every Etherfolk product is made to order, production may begin quickly—sometimes within 24 hours of purchase.
To request a cancellation or change, contact connect@etherfolk.org as soon as possible and include your order number.
An order can be cancelled, changed, or refunded only if production has not yet begun. Once an order has entered production, it can no longer be cancelled or modified.
Submitting a request does not guarantee that production can still be stopped.
Returns
Because products are made specifically for each order, Etherfolk does not accept returns or exchanges for:
change of mind;
an incorrect size, colour, or product option selected by the customer;
minor colour differences caused by screen settings or material variation;
an incorrect or incomplete delivery address entered at checkout;
buyer preference after the item has been produced.
Please review all product details, size information, and delivery information carefully before placing an order.
This policy does not affect approved claims for damaged, defective, or incorrect items.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or materially different from what was ordered, contact connect@etherfolk.org within 14 days of delivery.
Please include:
your order number;
a brief description of the issue;
clear photographs of the item;
photographs of the packaging and shipping label where relevant.
Approved claims may be resolved with a replacement or refund.
Damaged or defective products do not need to be returned unless Etherfolk specifically requests otherwise. Customers are not responsible for return-shipping costs in connection with an approved damage, defect, or fulfilment-error claim.
Do not discard the product or its packaging until the claim has been reviewed.
Incorrect or Incomplete Addresses
Customers are responsible for reviewing the delivery address before submitting an order.
Please confirm the recipient name, street address, apartment or unit number, city, postal code, state or province, and country carefully at checkout.
If an incorrect or incomplete address has been entered and the order has already entered production or shipment, Etherfolk cannot guarantee that the address can be corrected.
Orders delivered to the address entered at checkout are not eligible for a refund or free replacement, even if a different address was intended.
If you notice an error, contact connect@etherfolk.org immediately. Address changes are possible only when the production or shipping partner is still able to accept them.
Packages Returned to Sender
A package may be returned to the production facility because of an incorrect address, an unclaimed delivery, or a carrier issue.
If this occurs, contact connect@etherfolk.org with your order number. Any available reshipment options and associated charges will depend on the reason for the return and the status of the package.
Shipping charges for resending an order may apply when the original address was incorrect, incomplete, or could not be accessed by the carrier.
Lost Packages
If tracking shows that a package was delivered but it cannot be located, please first:
check the delivery area and any secure locations;
ask other members of the household;
check with neighbours, building management, or reception;
contact the carrier using the tracking number.
If the package still cannot be found, contact connect@etherfolk.org within 14 days of the recorded delivery date.
Claims involving packages marked as delivered are reviewed individually and may require confirmation from the carrier.
International Orders
International delivery times vary by destination and customs processing.
Customers are responsible for ensuring that the products they order can be legally imported into their destination country. Etherfolk is not responsible for delays, refusals, or charges imposed by customs authorities.
Orders returned because customs fees were not paid may not be eligible for a full refund. Any refund available will depend on whether the product is returned to the fulfillment facility and whether production and shipping costs can be recovered.
Contact
For questions about an order, cancellation request, delivery, or product issue, contact:
Please include your order number whenever possible.
Etherfolk LLC
Naples, Florida
United States
Last updated: July 15th, 2026